Privacy Policy

Effective date: 11 August 2026

Melrose Tyrrell respects your privacy and is committed to protecting the personal and business information you share with us.

1. Who we are

Melrose Tyrrell provides business analysis, consultation, workflow implementation, automation and AI-assisted services.

For questions about this policy or how we handle your information, contact:

Email: phil@melrosetyrrell.com

2. Information we collect

We may collect:

• Your name, business name and contact details

• Information submitted through our website, forms or emails

• Details about your enquiries, leads, workflows and business processes

• Information required to provide diagnostics, consultation or implementation services

• Records of our communications with you

• Website usage information, including IP address, browser type and cookies

• Payment and transaction information processed through our payment providers

Please do not send passwords, complete payment-card details or unnecessary sensitive personal information through ordinary email or website forms.

3. How we use information

We may use information to:

• Respond to enquiries

• Provide diagnostics, consultation and implementation services

• Analyse workflows and recommend improvements

• Communicate about projects and provide support

• Process payments and maintain financial records

• Operate, protect and improve our website and services

• Prevent fraud, misuse and security incidents

• Meet legal, accounting and regulatory obligations

Where applicable, we process personal information because:

• It is necessary to provide an agreed service

• We have a legitimate business interest

• You have given consent

• We must comply with a legal obligation

4. AI and automation

We may use automation and artificial-intelligence tools to assist with research, analysis, documentation, communication and workflow implementation.

We take reasonable steps to minimise the information provided to these systems and avoid submitting unnecessary confidential or personal data. Important recommendations and customer-facing outputs are subject to appropriate review.

We will discuss any proposed access to sensitive business data, customer information or production systems before implementation.

5. Sharing information

We may share necessary information with trusted providers that help us operate, including:

• Website and cloud-hosting providers

• Email and communication services

• Payment processors

• Analytics services

• Automation and software platforms

• Professional advisers and contractors

We share only what is reasonably necessary for the relevant purpose. We do not sell your personal information.

We may disclose information where required by law or where reasonably necessary to protect our business, customers, systems or legal rights.

6. International processing

Some service providers may process information outside the United Kingdom. Where appropriate, we take reasonable steps to ensure suitable contractual or legal safeguards are in place.

7. Data retention

We retain information only for as long as reasonably necessary to:

• Provide our services

• Maintain business and financial records

• Resolve complaints or disputes

• Meet legal and regulatory obligations

Information that is no longer required will be deleted, anonymised or securely archived where appropriate.

8. Security

We use reasonable technical and organisational safeguards to protect information from loss, misuse, unauthorised access or disclosure.

However, no internet-based service or storage system can guarantee absolute security. Customers are responsible for using secure methods when providing credentials or sensitive information.

9. Your rights

Depending on applicable law, you may have the right to:

• Request a copy of your personal information

• Correct inaccurate or incomplete information

• Request deletion or restriction

• Object to certain uses of your information

• Request transfer of your information

• Withdraw consent where processing depends on consent

To exercise your rights, contact phil@melrosetyrrell.com.

UK residents may also raise concerns with the Information Commissioner’s Office at Information Commissioner's Office.

10. Cookies

Our website may use essential cookies and limited analytics to operate correctly and understand website usage.

Where legally required, we will request consent before placing non-essential cookies.

11. External websites

Our website may contain links to external services. Those services have their own privacy policies, and Melrose Tyrrell is not responsible for how they collect or use information.

12. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version will be published on our website.

13. Contact

For privacy questions or requests, contact:

Melrose Tyrrell Email: phil@melrosetyrrell.com

Cancellation and Refund Policy

Effective date: 11 August 2026

Melrose Tyrrell provides digital diagnostics, consultation, workflow implementation, automation and related professional services.

Because these are services or digital deliverables rather than physical goods, there is normally nothing to return.

1. Lead Workflow Rescue diagnostic

For the £49 Lead Workflow Rescue diagnostic:

• You may request a full refund before analysis has started.

• If analysis has started, any refund may be reduced to reflect work already completed.

• Once the diagnostic report has been delivered, the fee is normally non-refundable.

• If the report is materially incomplete or does not match the agreed service description, contact us within seven days of delivery.

• Where appropriate, we will first offer to correct or complete the work at no additional charge.

2. Consultation and implementation projects

Cancellation, payment and refund terms for larger projects may be included in the relevant proposal, quotation or agreement.

Unless otherwise agreed:

• Completed work remains chargeable.

• Deposits may be retained to cover completed work, reserved capacity and unavoidable costs.

• Approved third-party costs, software charges and committed expenses are non-refundable.

• Any unused amount remaining after legitimate deductions will be refunded.

• Customers should provide as much notice as possible when cancelling or rescheduling work.

If a project is priced by milestone, completed and accepted milestones are normally non-refundable.

3. Digital products and downloads

If we supply an immediately accessible digital product, refunds are normally unavailable after it has been downloaded or accessed.

This does not apply where the product is:

• Defective

• Materially misdescribed

• Inaccessible because of a fault for which we are responsible

• Subject to a statutory refund right

4. Subscription services

Where we offer a subscription:

• You may cancel future renewals at any time before the next billing date.

• Cancellation prevents future charges but does not normally create a refund for the current billing period.

• You will usually retain access until the end of the paid period.

• Partial-month refunds are not normally provided unless required by law or expressly agreed.

5. UK consumer cancellation rights

If you purchase as a UK consumer rather than for business purposes, you may have a statutory 14-day cancellation right.

If you ask us to begin providing a service during the cancellation period:

• You may be charged for work completed before cancellation.

• If the service is fully completed after your express request for early performance, you may lose the right to cancel.

Nothing in this policy limits rights that cannot legally be excluded.

6. Business results

We aim to provide practical, high-quality recommendations and implementations. However, we cannot guarantee a particular number of leads, sales, savings or other business result.

Results may depend on factors outside our control, including:

• How recommendations are implemented

• Staff adoption and response times

• Market demand

• Customer behaviour

• Third-party platforms

• Existing data quality

• Advertising and sales performance

Dissatisfaction with results alone does not automatically qualify for a refund where the agreed service was delivered correctly.

7. How to request a cancellation or refund

Email phil@melrosetyrrell.com and include:

• Your name

• Your business name

• The service purchased

• The payment date

• The reason for the request

• Any relevant supporting information

We will normally respond within five business days.

Approved refunds will be returned to the original payment method wherever reasonably possible. Processing times may depend on the payment provider.

8. Contact

Melrose Tyrrell Email: phil@melrosetyrrell.com

Terms of Service

Effective date: 11 August 2026

These Terms of Service govern the purchase and use of services supplied by Melrose Tyrrell.

By purchasing a service, accepting a proposal or instructing us to begin work, you agree to these terms.

1. About Melrose Tyrrell

Melrose Tyrrell provides services including:

• Business and workflow analysis

• Lead-retention diagnostics

• Operational consultation

• Workflow design and implementation

• Business automation

• AI-assisted systems

• Reporting, documentation and related support

You can contact us at phil@melrosetyrrell.com.

2. Scope of services

The exact scope, price, timescale and deliverables may be described in:

• A website service description

• An order confirmation

• A quotation

• A proposal

• A statement of work

• A separate written agreement

Where a separate written agreement conflicts with these terms, the separate agreement will take priority for that project.

Anything not expressly included is outside the agreed scope and may require a separate quotation.

3. Customer responsibilities

You agree to:

• Provide accurate and complete information

• Respond to reasonable requests within an appropriate time

• Identify important deadlines, risks and requirements

• Ensure that you have permission to provide any information or system access

• Maintain appropriate backups

• Review deliverables and decisions requiring approval

• Use the services lawfully and responsibly

• Obtain any necessary consent from staff, customers or other individuals

We are not responsible for delays or problems caused by incomplete, inaccurate or late information.

4. Access to systems

Some services may require access to software, accounts, data or business systems.

Any access will be limited to the agreed purpose. You remain responsible for:

• Authorising access

• Controlling administrator permissions

• Maintaining secure credentials

• Revoking access when no longer required

• Keeping appropriate backups

• Ensuring that access complies with applicable law and contracts

Passwords and sensitive credentials should be shared only through an agreed secure method, not ordinary email.

5. Prices and payment

Prices will be displayed on our website or agreed in writing.

Unless stated otherwise:

• Prices are quoted in pounds sterling.

• Payment is due according to the invoice, checkout or proposal terms.

• Work may not begin until the required payment or deposit has been received.

• Overdue payments may cause work or access to be suspended.

• Additional work outside the agreed scope may be quoted separately.

The customer is responsible for any taxes, bank charges or currency-conversion costs applicable to the purchase.

6. Changes to scope

If the customer requests work outside the original scope, we may:

• Provide a revised quotation

• Extend the delivery timescale

• Require additional payment

• Decline the requested change

We will not be required to perform additional work unless it has been agreed.

7. Delivery and timescales

We will make reasonable efforts to meet agreed delivery dates. Unless expressly guaranteed in writing, dates are estimates rather than strict deadlines.

Delivery may be affected by:

• Customer response times

• Availability of required information

• Third-party services

• Technical problems

• Platform reviews or approvals

• Events outside our reasonable control

We will communicate material delays where reasonably possible.

8. AI and automation

Our services may use AI and automation to assist with:

• Research and analysis

• Drafting and documentation

• Data organisation

• Workflow design

• Software development

• Testing and support

AI-generated or assisted output may contain errors and should not be treated as legal, financial, tax, medical or other regulated professional advice.

Important decisions and outputs should be reviewed appropriately before use. We do not guarantee that automated systems will operate without interruption or error.

9. Third-party services

Our work may use or connect to third-party services such as CRM platforms, email providers, automation tools, AI providers, payment services and cloud-hosting platforms.

Third-party services:

• Are governed by their own terms and privacy policies

• May change features, prices, limits or availability

• May suspend or discontinue access

• May experience outages or security incidents

We are not responsible for third-party decisions or failures outside our reasonable control. The customer remains responsible for third-party subscriptions unless otherwise agreed.

10. Customer approval

The customer is responsible for reviewing and approving important matters, including:

• Workflow logic

• Public statements

• Customer communications

• Pricing and financial actions

• Access permissions

• Production deployment

• Legal or regulatory requirements

We are not responsible for consequences resulting from customer-approved information or instructions that were inaccurate, incomplete or unlawful.

11. Confidentiality

Each party will take reasonable steps to protect confidential information received from the other.

Confidential information may be disclosed where:

• Required to provide the agreed service

• Shared with a trusted contractor or provider subject to appropriate obligations

• Required by law

• Already lawfully public or independently known

This section does not prevent us from using general skills, methods and experience gained while providing services, provided we do not disclose the customer’s confidential information.

12. Intellectual property

Unless otherwise agreed:

• The customer retains ownership of materials and information they provide.

• Melrose Tyrrell retains ownership of pre-existing tools, templates, methods, software components, processes and general knowledge.

• Once full payment has been received, the customer receives the agreed rights to use the final project-specific deliverables for their business.

• Third-party materials remain subject to their original licences.

Drafts, unused concepts and internal working materials remain the property of Melrose Tyrrell unless expressly included in the deliverables.

The customer confirms that they have permission to provide any branding, content, data or other materials supplied to us.

13. Portfolio and publicity

We will not publish confidential customer information.

We may refer to a completed project in general terms only with the customer’s permission. Any use of the customer’s name, logo, testimonial or identifiable results requires approval.

14. Support and maintenance

Ongoing support, monitoring and maintenance are included only where expressly stated.

Unless otherwise agreed:

• Delivery of a project does not include unlimited future changes.

• New requirements may be quoted separately.

• Third-party updates may require additional work.

• Emergency or out-of-hours support is not included.

Any support plan will be governed by its stated scope and response expectations.

15. Results and warranties

We will provide services with reasonable care and skill.

However, we do not guarantee:

• A specific number of leads or sales

• A particular financial return

• Uninterrupted operation

• Compatibility with every third-party system

• Permanent availability of external platforms

• That every recommendation will suit every circumstance

• That automated or AI-assisted output will always be accurate

The customer remains responsible for business decisions and for reviewing recommendations before relying on them.

16. Limitation of liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or for death or personal injury caused by negligence.

Subject to applicable law, Melrose Tyrrell will not be liable for:

• Indirect or consequential loss

• Loss of profit, revenue, opportunity or anticipated savings

• Loss caused by inaccurate customer information

• Loss caused by third-party services

• Loss caused by unauthorised changes or misuse

• Data loss where appropriate backups were not maintained

Where liability can lawfully be limited, our total liability relating to a service will normally be limited to the amount paid for that service during the six months before the event giving rise to the claim.

17. Suspension and termination

We may suspend or terminate services where:

• Payment is overdue

• The customer materially breaches these terms

• Continuing would be unlawful or unsafe

• Required access or information is not provided

• The customer misuses a system or service

• There is a significant security or reputational risk

The customer remains responsible for fees and approved costs incurred before termination.

18. Acceptable use

You must not use our services or systems to:

• Break the law

• Mislead, defraud or impersonate others

• Send unlawful or unsolicited communications

• Infringe intellectual-property rights

• Bypass security or platform restrictions

• Collect or process data without appropriate authority

• Harm, disrupt or gain unauthorised access to systems

We may refuse or stop work that appears unlawful, deceptive or unsafe.

Neither party will be responsible for delay or failure caused by events outside reasonable control, including internet outages, cyber incidents, supplier failures, government action, natural disasters or major platform changes.

20. Complaints

If you are dissatisfied with a service, contact phil@melrosetyrrell.com with the relevant details.

We will review the complaint and normally respond within five business days.

21. Governing law

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, except where mandatory consumer law provides otherwise.

22. Changes to these terms

We may update these terms as our services or legal obligations change. The version in force when a service is purchased will normally apply to that purchase unless otherwise agreed.

23. Contact

Melrose Tyrrell Email: phil@melrosetyrrell.com